Refund and Cancellation Policy

At SSM Moto we want you to be satisfied with every order. This policy explains how cancellations, returns and refunds work. It should be read together with our Shipping and Delivery Policy and Terms and Conditions.

1. Order Cancellation

  • Standard items: you can cancel free of charge within 12 hours of placing the order, provided it has not already been dispatched. Email ssmbikemodification@gmail.com or WhatsApp +91 92110 36435 with your order number.
  • Seats, alloy wheels and made-to-order / genuine parts: if you cancel after processing has begun, a 10% handling charge is deducted from the refund.
  • Advance / partial payments made to book a made-to-order item are non-refundable if you cancel after we have begun sourcing or production.
  • We may cancel an order (with a full refund) if the item is out of stock, the address is not serviceable, or a pricing error is detected.

2. Returns

  • You may request a return within 7 days of delivery.
  • The item must be unused, uninstalled, and in its original packaging with all tags, manuals and accessories.
  • Not returnable: electrical items (lights, horns, switches, wiring, etc.), items that have been fitted to a vehicle, made-to-order items, and items marked “non-returnable” on the product page — except where the item is defective, damaged in transit, or not as described.
  • For a normal “change of mind” return, return shipping is borne by the customer. For a defective / wrong / damaged item, SSM Moto bears the return shipping.

3. Damaged, Wrong or Missing Items — Unboxing Video

For any claim of a damaged, wrong or missing item, a single continuous unboxing video (sealed parcel shown from all sides, then opened without cuts) must be shared within 48 hours of delivery. Claims without this video may not be accepted. Once verified, we will arrange a free replacement or a full refund.

4. Refund Method and Timeline

  • Approved refunds are initiated within 2–3 working days of us receiving and inspecting the returned item, or of a cancellation being approved.
  • Refunds are made to the original payment method (UPI / card / net-banking). Prepaid refunds usually reflect within 5–7 working days of initiation, depending on your bank.
  • For Cash-on-Delivery orders, refunds are made by bank transfer / UPI to details you provide.
  • Shipping charges are non-refundable except where the return is due to our error or a defective product.

5. How to Raise a Request

Contact us with your order number and photos / video of the issue:

Business & Contact Details

  • Trade Name: SSM Moto (a sole proprietorship firm)
  • Website: https://ssmbikemodifications.com
  • Registered / Principal Place of Business: 23/1461, Shop No. 2, Karol Bagh, New Delhi, Central Delhi, Delhi – 110005, India
  • GSTIN: 07OFWPS0697E1ZE
  • Customer Support Email: ssmbikemodification@gmail.com
  • Customer Support / WhatsApp: +91 92110 36435
  • Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST
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